Bookings
Make your appointment now
Welcome to the bookings portal for Safe Place Therapy – your safe place to talk.
Make your booking here for in-person counselling in Melbourne,
or for online counselling Australia-wide.
Existing Clients
If you’ve seen us before, please click through here to make your booking.
Note: If you’re unable to login to your account, please phone our reception and we can help you with this.
New Clients
Making your first appointment?
Please phone our reception, or send us an SMS to receive a callback, and we’ll help you get started.
Safe Place Therapy are dedicated to providing you with a safe place to explore your thoughts and feelings and work towards a positive change.
If you need urgent help
We are not a crisis service.
If you are in immediate danger or are needing crisis supports, please contact:
• Emergency services – 000
• Lifeline – 13 11 14
• Suicide Helpline – 1300 621 251
• Kids Help Line – 1800 551 800
Why choose
Safe Place Therapy?
Our Practitioners have a range of qualifications and work with all sorts of mental health issues. We work collaboratively to deliver the best outcomes for the more than 10,000 clients who have put their trust in us to date.
What is your intake process for new clients?
We aim to make the process as simple as possible for all new clients. We don’t have any complicated matching appointments or special fees for a first session. You are welcome to browse through our Practitioner profiles and find someone who you would like to work with.
Alternatively, you may contact our friendly admin team on 03 7049 4970 for some advice.
When you feel ready to book your first appointment
Call us on 03 7049 4970
and we will answer any questions you might have and book your initial appointments
Fill in the intake form
we will email you this form for you to complete
Register on our
Client Portal
we will send you a link that will allow you to manage your future appointments and invoices
What to expect in your first session
The first therapy session is an opportunity for you and your therapist to get to know one another. The goal of this session is to create a safe and supportive environment where you feel comfortable sharing your thoughts, feelings, and experiences.
Your counsellor will listen attentively as you describe your challenges, symptoms, and the impact they are having on your life.
This is an opportunity for you to talk about what led you to seek therapy and what you hope to achieve through the process. They will ask questions to gain a deeper understanding of your experiences and help you identify specific goals you would like to work on in your future sessions.
How many therapy sessions will I need?
Everybody is unique, and everybody has individual needs. While it is difficult to provide a precise answer, it is best to assume you will require at least 10 sessions.
What are your fees, and can I get a rebate?
Our fees are based on qualifications and experience.
- Counsellors and Provisional Psychologists: $150 – no Medicare rebate
- Mental Health Social Workers: $170 – Medicare rebate of $82.30 with a valid Mental Health Care Plan
- Psychologists: $180 – Medicare rebate of $92.35 with a valid Mental Health Care Plan
- Clinic Leads: $190 – Medicare rebates may apply depending on qualifications
- Clinic Directors: $210 – Medicare rebate of $82.30 with a valid Mental Health Care Plan
- Couples and Relationship Counselling: $220
For clients covered by other insurance:
NDIS
We bill at the rate listed in the NDIS Guidelines. While this is often higher than our standard fee, it helps cover the additional administrative work that is involved with providing NDIS services.
Workcover
You will be required to pay for your invoice in full on the day of your appointment, then claim back from your Workcover insurer. Rates vary between Practitioners based on qualifications and experience. A gap may apply in some cases. Not all Practitioners are registered as Workcover providers.
TAC
You will be required to pay for your invoice in full on the day of your appointment, then claim back from TAC. Rates vary between Practitioners based on qualifications and experience. A gap may apply in some cases.
Private Health Insurance
It is up to you to claim a rebate for yourself following your session. Please note that not all policies will cover Mental Health, and your Private Health Fund may not provide rebates for all of our Practitioners. If you plan on claiming through Private Health Insurance, you may contact our office for some general advice, however, we will not be held responsible for any outcomes regarding your claim.
Letters or Reports
These are billed at the Practitioners standard hourly rate per hour of work, plus GST. The amount of work that goes into letters or reports is dependent upon the nature of the request. All letters and reports must be paid for in full before work commences on them. Please note, you are required to have attended a minimum of three sessions with Safe Place Therapy within the last three months before a Practitioner is able to write any letters or reports for you. All letters and reports will be based on the Practitioner’s professional opinion, and we will not include or omit any details that do not match with their view.
Check out our FAQs,
or give us a call and make your booking today.
